Helping your team in times of crisis

Help Your Team Through Times of Crisis

Personal Tragedies-- Bereavement, life threatening illness, divorce offences committed against a team member or even a favourite key colleague leaves for pastures new; these are crisis that distress and impact on your team.

National tragedies — security alert on the commute into work,  mass shootings, hurricanes, suicide bombers — affect us all. A leader sets the emotional tone and the example both in good times and, perhaps more important, in bad. As a manager, how do you help people deal with their feelings during times of crisis?

Dsupporting your team and colleagues, meant not repressing your emotions. Research shows that doing so is not good for you physically or mentally. And while we may wish to not bring strong emotions into the workplace and rather leave feelings of sadness, pain, confusion, and anger at the office door, we simply can’t. It’s really OK to talk about feelings at work, encourage team members to do so too, especially during difficult times.

Create a psychologically safe place of work.  Enquire after people, ask how they are doing and what they think about what has happened. Encourage them to share their feelings and talk about what’s on their mind.
Resolve to do good. Personal tragedies and horrific acts can undermine our sense of wellbeing. Use the event as a springboard for your team to do something positive in your company, local charity or your community.

Be the difference, to make a difference.
Adapted from “Being a Good Boss in Dark Times,” by Jennifer Porter